On the Home or Payments tab, click Set Up Autopay to create an automatically recurring payment If you have saved payment methods those will be displayed, or you can Create a New Payment Method. Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue. Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, choose the payment start date. If you choose to pay an outstanding balance, you will also notice a field for maximum limit. You may proceed with the suggested amount or choose a new one. Click Create Autopay. You will receive a confirmation email when your payment processes. You can review your autopay details on the Payments tab of your Online Portal.

On the Home or Payments tab, click Pay Now to make a one-time payment. If you have saved payment methods those will be displayed, or you can Create a New Payment Method. Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue. Next, choose to make your payment in full or to edit the amount. If online payments are required to be made in full, the payment amount will not be editable, and you will have the option of paying either the Balance Due, which includes past and current bills, or the Full Balance, which includes past, current, and any upcoming bills, including unposted, recurring bills. Review the Payment Date and Payment Balance information for accuracy. A transaction fee will also be displayed. Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted. The payment may take a few days to process and clear your account. If you didn’t receive a confirmation email your payment may not have been received, please reach out to your property manager.

Yes, click the Account Profile tab and locate the Saved Payment Methods block. Under the saved payment method details, click the red Delete then click Yes, Delete to confirm.

Credit or debit card payments can be made from a Visa, Mastercard, JCB, Diners Club, Discover, and UnionPay branded card from any country. American Express, gift cards, or prepaid cards are not accepted. Checks, money order and cash can be made in person or the after-hours drop-off box

We take privacy and security seriously and invest in state of the art systems to protect payment information. A dedicated team monitors the security of our platform and infrastructure 24/7/365. All sensitive data is encrypted both in transit and at rest. Bank-grade security. Our security is regularly audited by third-party reviews. Security is baked into our software development lifecycle.

Transaction fees apply when paying online. You are notified of the fee amount before you submit the payment.

On your portal app: Navigate to the Maintenance tab, and select Request Maintenance. Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), decide whether or not to give the property manager permission to enter with their key, then click Submit Request. On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select 3 or more time slots, then click Submit.

You can view the high-level status of your maintenance request on the Maintenance tab. The status will range from received, to technician contacted, to technician scheduled, to completed. Select Check Status for a detailed view of all communication sent to you and a status timeline of your request.

Enabling 2FA helps keep your Online Portal account secure in case your password is stolen. Click here to learn more. Navigate to the Account Profile tab. In the Two Factor Authentication section, check Enable Two Factor Authentication, and hit save You'll need an authenticator app on your phone, (e.g. Authy). Use Authy on your phone to scan the QR code. You can also enter the authentication code manually in-app. Your Online Portal account should now be added to Authy. Enter the 6-digit code generated by Authy, and then hit Activate. Congratulations! 2FA is now activated for your account. If you have trouble signing into your account, please contact your property manager.

1. Navigate to the Online Portal login page and click Forgot your password? 2. Enter your email address associated with your Online Portal. 3. An email with instructions to reset your password will be sent. Emails will only be sent if there is an active existing account. If the email is not in your inbox, please be sure to check spam for @appfolio.com emails. 4. Check your email and click the Reset Password button. 5. You will be directed back to the Online Portal login page. Now, enter a new password.

If you received an email that you have a lease renewal offer in your Online Portal, you can review the lease details on the Home tab of your portal. Review the offer(s) in the banner, then click View to begin signing the renewal offer of your choice.

Navigate to the Account Profile tab and locate the Contact Information block. Here you can update the email address you use to log into your account, the phone number, mailing address, and vehicle information your property manager has on file for you.

Navigate to the Account Profile tab of your Online Portal and locate the Password block. Enter your current password, then enter your new password & retype it. Click Save when done. Passwords must be between 8 and 32 characters in length which includes at least one letter and one number or symbol.

You can change the language to Spanish. Click the Account Profile tab on the left, then in the Choose Your Language section use the menu to select Spanish, then click Save.